More Tech Resources
https://www.dekalbschoolsga.org/virtual-learning-support/
Tech Support
Do you need help???
678-676-1188
https://www.dekalbschoolsga.org/virtual-learning-support-ticket/
Chromebook Repairs:
https://www.dekalbschoolsga.org/virtual-learning-support/
Tech Support
Do you need help???
678-676-1188
https://www.dekalbschoolsga.org/virtual-learning-support-ticket/
Chromebook Repairs:
- All students, staff and families should contact the IT Help Desk at 678-676-1188 for support regarding Virtual Learning or assistance with a district issued Chromebook for middle and high school students.
- William Bradley Bryant Center (WBBC) is closed to the public except by appointments which are made when a family or student calls the IT Help Desk.
- Help Desk tickets and appointments are required to assist with receiving and replacing a broken or damaged Chromebook; or issuing a new Chromebook to a middle or high school student.
Passwords: Are you having trouble getting into everything?
Let's say you can get in the Chromebook... but can't get into Verge, Launchpad/Rocketship, Infinite Campus, or Google Docs. These are the steps that to try:
Let's say you can get in the Chromebook... but can't get into Verge, Launchpad/Rocketship, Infinite Campus, or Google Docs. These are the steps that to try:
- Log out of the Chromebook
- On the right side of their name there will be a drop down arrow
- Click Remove this user
- Now you will add user
- Type s number and password (what you used to get into the device a few minutes ago).
- This will flush out the data stored on the device and it should work.
- If that doesn't work then try these additional steps...
- You must clear your cache and data from Chrome.
- At the top right, click more, click settings
- At the bottom, click advanced
- Click restore settings to their original defaults then click reset settings
- Close browser
- Re-open browser and go to Clever to re-log in. Now click Verge and re-log in.
- If this doesn't work please contact IT at 678-676-1188 or submit a ticket at https://www.dekalbschoolsga.org/virtual-learning-support-ticket/